Shipping Policy
Thank you for shopping with Rasayel Oud. We process every order quickly and carefully to ensure your products arrive safely.
Processing Time
Orders are typically processed within 24 hours. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Germany
* Estimated delivery: 2–3 business days
International Orders
* Estimated delivery: 5–7 business days
Please note that delivery times are estimates and may vary due to public holidays, high order volumes, customs clearance, or other circumstances beyond our control.
Shipping Costs
Germany
* Shipping fee: €4.99
* Free shipping on orders over €50.00
International Orders
* Shipping costs are calculated at checkout.
* Free shipping on orders over €100.00
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor the status of your delivery.
Lost or Damaged Shipments
If your order arrives damaged or is lost during transit, please contact us as soon as possible at:
support@germany.rasayeloud.com
Our team will review your case and work with you to find a suitable solution as quickly as possible.
